Last month,I got two orders,one of them was from Germany and the other was from Spain..Although the quantity is not very large,I treated them very carefully.
We made the delivery for Germany client on 1st,June,before the delivery,something unwilly happened,the test was failed at her side,she took the phthalate testing on TUV company,and the phthalate was failed when the report came out,she told me the result at the first time she got the news.
Actually before the order,I had promised her that we could pass the phthalate and our supplier had provided the test report,so I just trusted our supplier that he could passed it.The Germany client trusted me so she placed the order,she also told me that she would take a testing for the production goods,I said I was sure about that.
But now!!!! The test was failed,she just got the air part(actuuly the goods were delivered with two parts--air part and sea part),at that time,I was so afraid that she would refused to accept the sea part,she only made 30% deposit,if she refused,I have no way and we would made a loss.Fortunately,she said that she had to accept the good because the goods are on ship,and for phthalate,she would try to solve it by herself.I was so glad that she accepted the goods and would pay us the balance,but I was sorry that I ate my words.I am not sure whether she will place order to me again,she said that she was not satisfied with me.I always rememberd that word.
Another case is the Spain client,I promised he that we would make the delivery at 10th,June.He accepted.But now we found the the printing is incorrect,the printer printed the pattern at the opposite side,terrible. Now we had to change them,although it is difficult to identify which is the front and which is the back,but we have to print the pattern on the front,so I arranged to purchase the material and print today,for delivery on 10th,June,it is impossible now.I had sent an Email to the client to explain that we needed to postpone the delivery date,the client hasn't replied me yet.I wish he can accept the delay.But I am not sure whether this clients is easy to deal with or not.